Shipping policy

Last Updated: May 01, 2026

Thank you for shopping with GearBrix.US. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

By placing an order with GearBrix.US, you agree to the shipping terms below.

1. Order Processing

After your order is placed, we will begin processing it as soon as possible. Order processing may include payment review, order verification, packaging, and preparing your item for shipment.

Processing times may vary depending on order volume, product availability, holidays, or other business needs.

If there is an issue with your order, such as incorrect shipping information, payment concerns, or product availability, we may contact you using the email or phone number provided at checkout.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping method, carrier service, customs processing, holidays, weather, or other delays outside our control.

Any delivery dates shown at checkout or in tracking updates are estimates only and are not guaranteed.

GearBrix.US is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, or events outside our control.

3. Shipping Rates

Shipping rates, if applicable, are calculated and displayed at checkout before your order is completed.

Shipping costs may vary depending on your location, order size, product weight, selected shipping method, and any active promotions.

If free shipping is offered, it may be subject to specific order minimums, locations, or promotional conditions.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order. GearBrix.US is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect or incomplete addresses provided by the customer.

If you notice an address mistake after placing your order, contact us as soon as possible at:

gearbrix.us@gmail.com

We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

5. Tracking Information

Once your order ships, tracking information may be sent to the email address provided at checkout.

Tracking updates are provided by the shipping carrier. Please allow time for tracking details to update after the label is created.

If your tracking information has not updated for several days, or if you believe your package may be delayed, contact the shipping carrier first for the most current status.

6. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

GearBrix.US is not responsible for packages that are delayed, lost, stolen, misdelivered, or marked as delivered by the carrier due to circumstances outside our control.

If your package is marked as delivered but you cannot locate it, we recommend checking with neighbors, household members, your mailbox/package area, local carrier office, or the shipping carrier directly.

You may also contact us at gearbrix.us@gmail.com, and we will do our best to assist with the next steps.

7. Returned-to-Sender Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refused package, or customer-related delivery issue, we will contact you once the package is received back.

Additional shipping fees may apply if the order needs to be reshipped.

If the customer chooses not to have the package reshipped, any refund may exclude original shipping costs and return-related shipping fees, where applicable.

8. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrect, or missing pieces, contact us at gearbrix.us@gmail.com with your order number and clear photos or videos showing the issue.

We will review the situation and help provide a reasonable solution, which may include replacement parts, a replacement item, a return label, a refund, or another suitable resolution depending on the case.